Terms of Service

By registering for an account, clicking “I agree”, or otherwise accessing the Service, you confirm that you are at least 18 years old, have the legal capacity to enter a binding contract, and agree to these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are accepting on behalf of an organisation, you represent and warrant that you are authorised to bind that organisation to these Terms.

NerveCore HQ provides an AI workforce for small and medium businesses. The Service has two parts, and both are covered by these Terms:

• The cloud workspace at nervecorehq.com — your business record, sales pipeline, task board, shared memory, approvals queue, scheduled automations, documents and invoicing.
• NerveCore Desktop — Windows software you install on your own machine, which runs your agent locally and configures and operates your cloud workspace on your behalf. See Desktop software licence in section 6 for the licence that applies to it.

Within those, the Service includes:

• Front-desk automation for WhatsApp and email, including replies, bookings and handover alerts.
• Shared memory that persists context across your agents and tasks.
• Integration connectors for third-party services, including Gmail, Facebook and others via our integration partners.
• Human approval gates that hold outbound actions until a person authorises them.
• A Model Context Protocol (MCP) endpoint allowing you to connect your own AI assistant to your workspace.

You supply the AI. The Service does not include AI model usage. You are required to provide your own AI accounts and API credentials, and you pay those providers directly — see Your own AI accounts and credits in section 5.

Features are added and changed regularly. We reserve the right to modify, suspend, or discontinue any feature of the Service at any time, with reasonable notice where practicable.

You agree to:

• Provide accurate, current, and complete information when creating your account.
• Keep your login credentials confidential and notify us immediately of any unauthorised access.
• Use the Service only for lawful business purposes and in compliance with all applicable laws and regulations.
• Ensure that any content you submit — including agent configurations, prompts, and task inputs — does not infringe third-party rights or violate applicable law.
• Maintain appropriate permissions from your customers and contacts before processing their data through the Service.
• Review and take responsibility for all outputs produced by agents you deploy, including emails sent, social posts published, and other actions taken on your behalf.
• Comply with the acceptable use policies of any third-party service you connect (e.g. Meta Platform Terms, Google API Services User Data Policy).

You must not use the Service to:

• Transmit spam, unsolicited commercial messages, or bulk communications in violation of applicable anti-spam laws.
• Generate, distribute, or facilitate illegal content, including content that is defamatory, obscene, or that violates intellectual property rights.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Attempt to reverse-engineer, decompile, disassemble, or otherwise derive the source code of the Service.
• Probe, scan, or test the vulnerability of any NerveCore HQ system or circumvent any security measures.
• Interfere with or disrupt the integrity or performance of the Service or third-party systems connected to it.
• Use the Service to build a competing product or service, or to benchmark the Service for purposes of competition without our prior written consent.
• Access the Service through automated means (bots, scrapers) except via our documented API and within applicable rate limits.
• Process sensitive personal data (as defined under applicable data protection law) without appropriate safeguards and lawful basis.

Breach of this section may result in immediate account suspension without refund.

• Plan. The Service is offered on a single subscription plan, billed per workspace, with pricing detailed on our pricing page. There are no usage credits, no metering and no per-seat charges. A workspace corresponds to one business, and businesses operating more than one monitored channel may require more than one workspace.
• Setup and professional services. Installation, configuration, data import, on-site work and training are not included in the subscription. Where you engage us for those, they are quoted separately in writing and governed by that quotation together with these Terms.
• Managed support. Standard support is included with every subscription. Managed and Priority support are optional paid tiers with defined response times, described on our support page. Support tiers may be changed or cancelled on 30 days' notice by either party.
• Billing cycle. Subscriptions are billed monthly or annually in advance. Annual subscriptions are non-refundable except as required by applicable law.
• Payment. All payments are processed by Paystack. By providing payment details you authorise us to charge the applicable subscription fee on a recurring basis until you cancel.
• Price changes. We may change subscription prices on 30 days' written notice. If you do not accept a price change, you may cancel before the new price takes effect.
• Free trials. Where we offer a free trial, we may require a payment method at sign-up. You will be charged the applicable subscription fee at the end of the trial unless you cancel before it ends.
• Taxes. Prices are exclusive of value added tax (VAT) and similar taxes unless stated otherwise. You are responsible for any taxes applicable in your jurisdiction.
• Cancellation. You may cancel your subscription at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period; you retain access until then.
• Refunds. Except as required by South African consumer protection legislation or other applicable law, subscription fees are non-refundable.
• Your own AI accounts and credits. The subscription fee does not include AI model usage. You must maintain your own accounts and API credentials with the AI providers the Service uses, and you pay those providers directly. Those charges are billed by them, are outside our control, and are in addition to the subscription fee. If your AI account lapses, runs out of credit, is suspended, or its provider changes pricing, availability or terms, affected parts of the Service will stop working until you restore it — this is not a failure of the Service and does not entitle you to a refund or credit. Any usage estimates we give you are illustrative only and are not a warranty of what you will actually spend.

• Our IP. All rights, title, and interest in the Service — including software, designs, trademarks, and documentation — remain exclusively with NerveCore HQ or our licensors. These Terms do not grant you any ownership interest in the Service.
• Your content. You retain all ownership rights in content you submit to the Service (prompts, configurations, uploaded files). By submitting content you grant us a limited, non-exclusive, royalty-free licence to process and store that content solely to provide the Service to you.
• Agent outputs. AI-generated outputs produced by agents running in your workspace are provided to you “as is”. We make no representation that such outputs are original, accurate, or free from third-party intellectual property claims.
• Desktop software licence. While your subscription is active and paid, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use NerveCore Desktop on machines you own or control, for your own business use. You may not redistribute, resell, sublicense, or make it available to third parties. The software remains ours; you are licensed to use it, not sold a copy of it. The software checks its licence status with our servers, and if your subscription lapses the software stops connecting to the Service. Data already stored on your own machine remains yours and readable — see Your local data in the same section.
• Your local data. NerveCore Desktop stores your agent's memory on your machine as plain text files in open formats. Those files are yours. They remain on your machine, and remain readable with ordinary software, whether or not you continue as a customer.
• Feedback. If you provide us with feedback or suggestions about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose without any obligation to you.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF AI-GENERATED OUTPUTS.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. AI agent outputs may be incomplete, inaccurate, or unsuitable for your purposes. You are solely responsible for verifying outputs before acting on them.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NerveCore HQ, ITS DIRECTORS, EMPLOYEES, PARTNERS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO NerveCore HQ IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ZAR 1,000.

THE LIMITATIONS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF CERTAIN DAMAGES, SO SOME EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

You agree to indemnify, defend, and hold harmless NerveCore HQ and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or third-party right; or (d) content you submit to or actions you initiate through the Service.

• By you. You may close your account at any time from Settings → Account. Closure takes effect immediately and does not entitle you to a refund of prepaid fees.
• By us. We may suspend or terminate your account immediately if you breach these Terms, fail to pay applicable fees, or if we are required to do so by law. We will provide notice where practicable.
• Effect of termination. On termination, your right to access the Service ceases immediately. We will delete or anonymise your personal data within 30 days, subject to our retention obligations (see Privacy Policy Section 5). Sections 6, 7, 8, 9, 11, and 12 survive termination.

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law principles. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

Before initiating formal proceedings, the parties agree to attempt to resolve any dispute by good-faith negotiation for a period of 30 days following written notice of the dispute.

• Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and NerveCore HQ regarding the Service and supersede all prior agreements.
• Severability. If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.
• Waiver. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
• Assignment. You may not assign your rights under these Terms without our prior written consent. We may assign our rights to a successor in connection with a merger, acquisition, or sale of assets.
• Updates. We may modify these Terms at any time. We will notify you of material changes via email or prominent notice on the Service. Continued use after the effective date constitutes acceptance.

For questions about these Terms: