Legal
Data Deletion Instructions
Last updated: October 22, 2026 · nervecorehq.com
NerveCore HQ respects your right to control your personal data. This page explains how to request deletion of your data from the NerveCore HQ platform, what gets deleted, and what we may be required to retain. These instructions apply to all users, including those who connected their Facebook account to NerveCore HQ.
Ask Us to Delete Your Data
There is no self-service button to close an account yet. To have your account and its data deleted, message us on WhatsApp or send us an email:
One part you can do yourself, straight away: in the app, open Front Desk → Privacy and choose Disconnect and delete my WhatsApp data.
What to Include in Your Request
Whether you write on WhatsApp or by email, and including if you connected your Facebook account to NerveCore HQ and want only that data deleted, please include:
- Subject line (by email): Data Deletion Request
- The email address associated with your NerveCore HQ account (or Facebook account used to connect).
- Your full name.
- A brief description of what you would like deleted (e.g. full account, Facebook integration data only).
We will acknowledge your request within 5 business days and complete the deletion within 30 days of receiving sufficient information to process it.
What Gets Deleted
Upon receiving a valid deletion request, NerveCore HQ will permanently delete the following data associated with your account:
Account & profile
Your name, email address, and account credentials.
Workspace data
All workspace settings, business descriptions, goals, and configuration.
Assistants and automations
All assistants and automations you set up, their instructions, configurations, and tool assignments.
Task history
All task records, agent inputs, agent outputs, and task logs.
Shared memory
All short-term, mid-term, and long-term memory entries stored in your workspace, and their copy in our memory search index.
Leads / CRM data
All lead records including names, emails, phone numbers, and engagement notes.
Conversations
All chat history between you and your assistants.
Customer messages
The WhatsApp, Messenger, Instagram and email conversations your front desk handled.
Shop and bookings
Your shop's products, orders and customers, and your bookings.
Integration credentials
All stored OAuth tokens and access credentials for connected services (Facebook, Gmail, etc.), and the app connections held for you by Composio, which are revoked.
Social reply history
All Facebook and Instagram comment replies drafted or posted through NerveCore HQ.
Uploaded files & images
All files and AI-generated images stored in your workspace.
Notifications
All notification records associated with your account.
What May Be Retained
In limited circumstances, we may be required to retain certain data after account deletion:
- Billing records. Transaction history, invoices, and payment records are retained for up to 7 years to comply with financial reporting and tax obligations under South African law. This data is not used for any other purpose.
- Legal holds. If your account is subject to an active legal dispute, regulatory investigation, or court order, we may be required to preserve relevant data until the matter is resolved.
- Anonymised aggregates. Statistical and anonymised usage data that cannot be linked back to you (e.g. aggregate feature usage counts) may be retained indefinitely for product improvement purposes.
- The desktop app's files. If you installed the NerveCore desktop app, the files it keeps on your own computer stay there, and are yours to delete.
- Backup snapshots. Encrypted database backups may contain your data for a further period not exceeding 30 days after deletion, after which they are permanently overwritten.
Confirmation
Once your data has been deleted we will send a confirmation email to the address associated with your account (or the address you provided in your deletion request). This email will confirm the date of deletion and summarise what was removed.
If you do not receive a confirmation within 35 days of submitting your request, or if you have any questions about the process, please contact us at legal@nervecorehq.com.
Facebook / Meta Users
Note for Facebook users
If you connected your Facebook account or Facebook Page to NerveCore HQ, the following Facebook-derived data is stored in your NerveCore HQ workspace:
- Your Facebook Page name and Page ID.
- An encrypted Page access token used to publish posts and read comments on your behalf.
- Post and comment content fetched for the purposes of generating replies.
Disconnecting Facebook in the app stops NerveCore HQ using the connection, but does not delete what is stored. All of the above is deleted when you ask us to delete your Facebook data or your NerveCore HQ account.
To request deletion of only your Facebook-related data without closing your NerveCore HQ account, WhatsApp us on 066 579 4855 or email legal@nervecorehq.com with the subject line “Facebook Data Deletion Request”.
Contact
For any questions about data deletion:
You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe your data has not been handled in accordance with applicable law.